Frequently Asked Questions

Welcome to Eden’s Veil FAQ, where your burning questions meet our epic answers. Whether you're a first-time PC buyer or a seasoned gamer, we’ve got you covered. If you don’t see your question here, feel free to contact us!

Why should I choose Eden’s Veil for my custom PC?

Because your gaming deserves greatness. At Eden’s Veil, we craft custom PCs that blend performance, aesthetics, and reliability. From entry-level warriors to top-tier champions, our builds are designed to level up your experience.

How long does it take to get my custom PC?

Once your order is confirmed, it typically takes 4-8 business days for assembly, testing, and 2-5 days for delivery. We ensure every build is rigorously tested to perform straight out of the box.

What if I need tech support after purchase?

We’ve got your back. Reach out to our support team via email or chat, and we’ll help troubleshoot, upgrade, or guide you through any issues. Gamers don’t leave gamers behind.

Are your PCs ready for gaming out of the box?

Yes! All our systems come with Windows pre-installed and fully tested. Plug it in, load your favorite games, and let the fun begin.

What if I’m not sure what PC is right for me?

No worries! Reach out to us, and we’ll guide you based on your gaming habits, budget, and performance needs. Think of us as your gaming sherpas.

What makes your PCs different from pre-built systems in retail stores?

Retail pre-builds often cut corners with lower-quality components. At Eden’s Veil, every part is handpicked for durability, performance, and future-proofing. Plus, you get a rig that’s unique to you.

How do I maintain my gaming PC to keep it running smoothly?

Think of your PC as your gaming companion—it needs care to perform its best. Here are some simple tips from Eden’s Veil:

  • Clean it regularly: Dust buildup is your PC's worst enemy. Use compressed air to clean fans, vents, and components every 3-6 months.
  • Keep it cool: Ensure your PC has proper airflow, and don’t block the vents.
  • Update drivers and software: Stay on top of GPU drivers, Windows updates, and game patches. They’re the secret to optimized performance.
  • Monitor temps: Use software like HWMonitor or MSI Afterburner to keep an eye on CPU and GPU temperatures. Overheating can lead to performance drops or damage.
  • Don’t overdo overclocking: It’s tempting, but excessive overclocking can stress your components.

My PC isn’t working. What should I do?

Don’t panic—your gaming rig has a resurrection spell waiting. Follow these steps:

Check the basics:

  • Ensure all cables are securely connected.
  • Double-check that the power switch is on and plugged into a working outlet.
  • If nothing powers on, try a different outlet or power strip.

Restart the system:

For issues like freezing or errors, a simple restart can work wonders.

Identify the issue:

  • No power? Check your PSU switch and cables.
  • No display? Confirm your monitor is connected to the GPU, not the motherboard.
  • Weird noises or lights? This could point to hardware issues; note the symptoms.

Contact Eden’s Veil Support:

If the issue persists, our support team is here to help. We’ll guide you through troubleshooting and, if needed, arrange for repairs or replacements under warranty.

Pro Tip: Keeping calm is step one. We’ve got your back, so you’re never stuck without your gaming companion for long.